We are improving the quality of our services

**Improving the quality of our services – employee training**

The quality of our products is just as important to us as the quality of the information our customers receive. That is why we continuously focus on educating our employees so they can advise you not only on what to choose, but also on how to use tools professionally and safely.

Our team regularly undergoes professional training, where they gain not only theoretical knowledge but, more importantly, practical experience. Thanks to this, they can explain product usage from both a regular user’s and a professional’s perspective.

**Today’s training – working with a drill sharpening machine**
This time, we focused on practical training with a twist drill sharpening machine. Each participant had the opportunity to try sharpening themselves, understand the process step by step, and see how to properly set angles and how the choice of grinding wheel affects the result.
The goal was for our employees to master the tool themselves and be able to advise you not only during purchase but also during actual use.

**A few more details about the machine**
The sharpening machine we worked with is designed for drill bits made of high-speed steel and cobalt steel with diameters from 2–13 mm.
It offers:
the ability to grind including split point geometry,
a CBN wheel as standard and a diamond wheel for carbide drill bits,
quick adjustment and air cooling, ensuring short sharpening time.

An interesting fact is that this is the only sharpening machine on the market with guaranteed quality from a drill bit manufacturer. Moreover, we can not only supply it to customers but also personally demonstrate it and provide training.

**Conclusion**
Regular training helps us improve the qualifications of our employees and thus the level of service we provide to our customers. Thanks to this, we offer more than just a product—you also receive expert advice and practical guidance on how to use it effectively.
Our goal is for every customer to leave not only with a high-quality tool, but also with the confidence that they know how to use it safely and efficiently.

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